Returns and Exchanges
Under the Australian Consumer Law, when you buy products and services they come with automatic guarantees that they will work and do what you asked for. If you buy something that isn’t right, you have consumer rights.
Returning an item
If you wish to return any items to us, please contact us by email within 14 calendar days of the goods being delivered to you. We will then send you a unique returns number. This number must be displayed on the outer box when the item is returned to us.
We decline to accept any returned products that have been modified in any way. Clearance items are no eligible for refund but a store credit unless it wasn’t as advertised.
Please pack the items carefully and securely in the original packaging and ensure you have displayed the returns number on the outer and return to us, so that we receive it within 14 days of issuing you with your returns number. You will remain responsible for the goods until they are received by us in a saleable condition.
Return Postage Cost
The cost of returning unwanted items is the customer’s responsibility and we would strongly urge that you use tracking and retain your proof of posting in case the parcel gets lost or damaged and you need to make a claim. If the Return is due to our error we will send through Pre-paid return labels.
Any refund due will be paid by us, using the original payment method, within 14 days of receipt of the returned item.
Please contact our sales team and a member of staff will be happy to guide you through this process should you wish.
Please note these details do not apply to custom made or clearance items unless the fault is ours.
Orders requiring a Deposit
Deposit (normally 50%)
All orders for Special or custom ordered products require a deposit to be paid prior to the order being placed with the Manufacturer. By paying the deposit you agree that the product is what you want and within specifications.
We will give you an approximate delivery date when the order is placed. This is based on our best information available at the time from the Manufacturer. We set specific order dates to take as much of the guess work out of this process. Unfortunately we can not be held responsible for delays caused by Ships stuck in Suez Canal or Pandemic related. We will endeavour to notify you of any delays as soon as we become aware of them.
Full Payment (less the deposit) must be made within 28 days of the items arriving with us. Please contact us if this could be an issue and we will endeavour to help you out. Any orders not paid for within this time frame will be added to our stock and any refund less a $20 fee will be paid within 14 days.
Please note: There is a fixed drycleaning charge
We are limited by Express Post and AusPost capabilities – we only charge $1 a day in weekdays (ex Friday) so order with an early date to avoid stress.
Please return the jacket when you promise to. We have to get the jacket drycleaned. You could be impacted the next hire and causing them un-necessary stress! I build in a time period between each hire but this is compromised if you are late returning the jacket (and you may cop a late fee and go on the anti-hire list)
Non Return of Product
Every day of non-return incurs a penalty charge of 3x the daily hire fee plus…
If the item is booked after you and is unable to be sent to them in a timely manner a $50 penalty fee with be charged.
After 30 days – the item will be deemed as purchased by you and an invoice will be issued for the market value of the product POSH deem fair. Please note non-withstanding purchasing the item you will still be liable for excess hire charges and/or penalty charges outstanding.