Having had 2 Mattes shipments take an extraordinary time to gain customs/quarantine clearance we have drilled down and found out why!
We hate shipments sitting in the Melbourne DHL warehouse for days on end (over a week in one case). Due to the higher Biosecurity requirements due to Foot and Mouth things are taking a lot longer to get through and processed.
We have submitted documentation which we hope works for future shipments – [Fingers Crossed]
In the interim please accept our apologies and we appreciate your patience. But we all want the country to be safe.
